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for Wellness

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41 Mason Street, Unit 3
Salem, MA 01970
Phone: 978-745-1627, ext. 401
Phone: 888-682-2224, ext. 401
Fax: 978-745-1856
Email: jboardman@hes-inc.org

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Crisis Readiness and Response


Promote Resilience


Preparation, Training, Defusing, Debriefing and Follow Up


The HES Crisis Readiness and Response Program supports three specialty teams of experienced clinicians:

All team members are trained in the Mitchell model for debriefing victims of a traumatic event or incident.

Members of both VOCAL teams have received national calls for support and responded in Oklahoma City in 1995, in Flint, Michigan in 1999 and in New York City in 2001.

A critical incident is: any significant emotional event that has the power, because of its own nature or circumstances, to cause unusual psychological distress in healthy, normal people.



Program Elements


  • On Site Preparedness Training

  • Individual, Family and/or Group Crisis Intervention

  • 4 Hour Emergency Access

  • On Site Response After a Traumatic Event

  • Support, Follow Up, Referral and Resources Information



The Cost of Crisis to Your Business


The Grief Recovery Institute's 2003 Grief  Index concluded that grief costs American businesses over $75 billion each year:

  • death of a loved one - $37 + billion

  • divorce/marital woes = $11 billion

  • family crises = $9 billion

  • death of an acquaintance = $7 billion

  • money trouble at home = $4.6 billion

  • pet loss = $2.4 billion

In a recent report on Violence in the Workplace, the U.S. Department of Justice stated that workplace violence accounted for 18% of all violent crime from 1993-1999.


On the job..


  • 20 people are murdered each week

  • 18,000 people are assaulted each week

  • Homicide is the 2nd leading cause of death

  • Homicide is the leading cause of death for women


The cost...$$$$


  • 500,000 employees assaulted in the workplace, lose 1,751,100 days of work each year; 3.5 days per crime

  • Missed work results in $55,000,000 in lost wages annually, not including covered sick days and annual leave



Background and Experience


An affiliate of Northeast Health System, Health & Education Services, Inc. (HES) is a private, nonprofit, comprehensive, community-based, behavioral health network. Incorporated since 1970, we offer a continuum of mental health and substance abuse services to children, families, and adults who live or work in the greater North Shore and lower Merrimack Valley areas. Using a prevention model, HES also provides Business Tools for Wellness, which include:


  • Crisis Readiness and Response

  • Employee Assistance Programs

  • Experiential Alternatives

  • Work and Life Wellness Seminars

  • Workplace Violence Prevention


The Crisis Readiness and Response Team will provide ongoing services and consultation to help with the healing process as well as address issues affecting employee performance.



24 Hour Emergency Access:


In the case of an emergency during the night, on the weekends or on holidays, call: 978-744-1585 or toll free 866-523-1216.


For more information regarding Crisis Readiness & Response Program, contact:

Judith Boardman, MSNCS, Ph D.
Health and Education Services, Inc.
41 Mason Street, Unit 3
Salem, MA 01970

Phone: (978) 745-1627 extension 401
Phone:  (888) 682-2224 extension 401
Fax: 978-745-1856
Email: jboardman@hes-inc.org

Judith Boardman, MSNCS, Ph. D. is the Crisis Readiness and Response liaison for your company.  She is a registered nurse and certified as a Clinical Specialist in Adult Psychiatric and Mental Health Nursing, with over 30 years of experience. She is also the Coordinator for the NSCISM Team and has been with HES for 25 years

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© 2004 Health and Education Services, Inc.

     131 Rantoul Street Beverly, MA   01915

Member of  Northeast Health System