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162 Federal Street
Salem, MA 01970
Phone: 978-725-1627, ext. 401
Phone: 888-682-2224, ext. 401
Fax: 978-745-1856
Email: jboardman@hes-inc.org

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Each of us faces a variety of problems in our daily lives. Usually we can work them out ourselves, but sometimes a problem becomes too much for us to handle and it affects our work, personal happiness, or family. When that happens, we might need professional help. The Employee Assistance Program (EAP) is a confidential counseling service providing professional help and guidance to employees and their family members for any type of personal problem.

EAP services include:

  • Assessment for a problem or situation

  • Short Term Counseling

  • Information and Referral

  • Employer Interface




The EAP can help with personal problems that affect personal health or happiness and eventually work and family life;

  • Stress

  • Depression

  • Marital / Couples Problems

  • Parent / child or elder issues

  • Financial or legal difficulties

  • Problems associated with drug or alcohol abuse or dependency





EAP is confidential and voluntary. No one will know about your participation unless you choose to tell them. Your manager can refer you to EAP, but you must give permission for the EAP to talk with your manager about you.




EAP is an employer sponsored benefit. There is no charge to the employee for assessment or short term counseling.  If additional professional help is recommended by the EAP counselor, the EAP will assist the employee with a referral to the most appropriate provider, who is also covered by the employee's health insurance.




Many employers, including municipalities, contract with Northeast Health Systems, Inc. to provide comprehensive EAP services.  Employees, as well as their family members and/or significant others, are eligible and can refer themselves to the program by calling the EAP liaison directly. Employees may also be referred by their manager, the Occupational Health Department or Human Resources. The EAP will then meet with the employee for an assessment and / or make an appropriate referral or recommendations, if indicated.

EAP can also assist with implementation of Drug Free Workplace policies.

24 Hour Emergency Access is available:

In case of an emergency during the night, on the weekends or on the holidays, call: 978-744-1585 or toll free 866-523-1216.




Over ten million people in America's workforce suffer from personal problems which adversely affect job performance and attendance. Many suffer from marital or family distress, financial trouble, anxiety, and / or depression, drug or alcohol abuse or addiction, medical problems, legal problems, and other serious concerns. Organizations implement Employee Assistance Programs (EAP) because:

  • There is an average of $4.00 returned for every one dollar invested in an EAP

  • Studies have demonstrated that four year medical claims costs can be reduced by 35%

  • Studies have shown a 60-80% reduction in employee turnover rate (7.5% turnover for EAP treated employees vs. 40% turnover rate for non-EAP treated employees)

  • Employees treated by EAP for chemical dependency have up to 44% fewer days lost than employees treated for chemical dependency outside the EAP


McDonnell-Douglas workforce profile studies show that:

  • 1 out of every 12 employees uses illicit drugs

  • 1 out of every 10 employees has an alcohol problem

  • 15% of on-the-job accidents are related solely to personal problems

  • Over 15% of the workforce suffers from extreme stress

  • 40% of all marriages end in divorce


According to NIDA costs to organizations include:

  • Drug and alcohol abusers are 5 times as likely to file worker compensation claims

  • Drug abusers incur 300% more health care costs

  • Drug abusers are absent from work 3 times as much as others


According to CSAP. treatment costs include:

  • Residential Treatment (30 days) averages between $3,000.00 and $20,000.00

  • Outpatient Treatment (30 to 90 days) averages between $2,000.00 and $8,000.00

  • Group Counseling (weekly for 12 months) averages between $25.00 and $100.00 per session


The Robert Wood Johnson Foundation reports that:

  • Substance abuse is the nation's number one health problem

  • $80 billion of healthcare costs are due to smoking

  • $11.9 billion are due to drug use

  • 18 million alcohol users and 5 million illicit drug users need treatment but fewer than one fourth of these individuals receive treatment

With these statistics in mind, it becomes clear why early intervention and treatment provided through EAP creates significant savings for organizations.

Health and Education Services, Inc. is the primary provider of EAP for Northeast Health Systems, Inc. HES has provided comprehensive EAP services to North Shore health care facilities, businesses, and municipalities for over 15 years.

Current EAP contracts include the northshore cities and towns of Beverly, Peabody, Salem, Gloucester, Ipswich, and Hamilton. HES also provides EAP services to the employees of Beverly, Addison Gilbert, and Hunt Hospitals; the Cape Ann Transportation Authority (CATA), CAB Health and Recovery Services, Inc., Project Adventure, Lyons Ambulance Company, Eaton Corporation of Beverly, MA and the Essex County Sheriff's Department.  HES currently provides ongoing drug and alcohol training for managers and drivers on the northshore, as requited by the Department of Transportation (DOT). As part of this service, HES provides clinical assessment by substance abuse professionals (SAP), as well as treatment recommendations and monitoring, as needed, in keeping with the DOT regulations pertaining to safety sensitive drivers and a drug free work place.


In addition, HES serves as an EAP affiliate to national and international Employee Assistance Programs such as Longview Associates of Springfield, Massachusetts; EAP systems of Wobum, Massachusetts; American Behavioral Benefits Managers and Bradford Health Services of Birmingham Alabama.


All EAP contracts are tailored to meet the needs of each employer, however, basic services offered through all EAP contracts include:

  • Emergency and Non-Emergency Diagnostic Assessment

  • Anonymous Information and Referral Support Line

  • Comprehensive Outpatient Services (and / or appropriate referral)

  • Case Consultation

  • Management Consultation/Training

  • Wellness Oriented information Regarding Mental Health and Social issues Via Workshops, Lectures, and Written materials

  • EAP and Related Policy and Procedures Development as Needed

  • Annual Report/Evaluation of EAP

  • Department of Transportation (DOT) Substance Abuse Professional (SAP) Evaluation

  • Critical Incident Stress Management

For more information regarding HES Employee Assistance Programs, contact:

Judith Boardman, MSNCS, Ph. D.
Health and Education Services, Inc.
162 Federal Street
Salem, MA 01970
Telephone:(888) 682-2224 extension 401
Fax:: (978) 745-1856
E Mail: jboardman@hes-inc.org









156 Cabot Street
Beverly, MA 01915
Phone: (978) 745-1627 extension 401
Phone:  (888) 682-2224 extension 401
Fax: 978 745-1856

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About Critical Incident Stress Management:


Did You Know?

Stress is one of the most serious occupational hazards among emergency response personnel, affecting health, job performance, career, decision making morale and family life.

A critical incident is:

  • Any significant emotional event that has the power, because of its own nature or circumstances to cause unusual psychological distress in healthy, normal people.

Critical Incident Stress:

A response to a particular incident characterized by high stress, possibly affecting:

  • Emotions

  • Cognition

  • Behavior

  • Physiology

This stress can cause an emergency responder to question  his / her abilities and / or second guess him / herself. Family members and significant others are often affected by critical incident stress in the emergency responder. Without intervention, the cumulative effect of critical stress can cause job and career burn out, as well as physical and emotional difficulties. For more information about stress reactions click here

Examples of Critical Incidents:

  • Death of a peer in the line of duty

  • Death of a fire or accident victim

  • Death of a child

  • Multiple casualties

  • Prolonged situations

  • Events with intense media coverage


Critical Incident Stress Defusing and Debriefing


Though very powerful, CISD is not therapy or counseling. It is not a critique of the response to an incident. It is a group oriented, structured discussion, designed to encourage confidential communication among emergency response personnel for the purpose of lessening and defusing the effects of critical incident stress.

The Purpose:

To accelerate normal recovery for normal people having normal and necessary reactions to abnormal events.


Historical Perspective


The concept of critical incident stress management for emergency response personnel was originally developed in 1981, at the University of Maryland by Jeffrey I. Mitchell, Ph.D. and former volunteer firefighter/paramedic. CISM is now a trusted and successful approach to manage and reduce psychological casualty among emergency response personnel and is used throughout this country by fire, police, emergency medical and rescue personnel.


Who attends a Defusing or a Debriefing?


Attendance is voluntary and includes only emergency responders involved in the incident and CISM Team members. The CISM Team members are trained mental health professionals and peer support people. Peers are CISM trained fire fighters, police officers, and emergency medical personnel.




There is never a charge to those who participate in a debriefing or defusing. CISM costs can be covered by the employer, Through city / town allocation, Employee Assistance Programs, or donation. Inability to pay for CISM services will not prevent access. All proceeds are used to support Team operation.


How do we access CISM?


Anyone can initiate the process, but the actual request can be made by contacting the North Shore CISM Team Coordinator at:

888-682-2224, ext. 401 during business hours, or

888-550-4433 for 24 Hour Emergency access

156 Cabot Street
Beverly, MA 01915
Phone: (978) 745-1627 extension 401
Phone:  (888) 682-2224 extension 401
Fax: 978-745-1856




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© 2004 Health and Education Services, Inc.

     131 Rantoul Street Beverly, MA   01915

Member of  Northeast Health System